Morningstar Engineering Helpdesk
  • English
Go to website
Back
Articles on:Purchasing
Store and purchase related

Categories

  • MIDI Controllers
  • Troubleshooting
  • ML10X
  • Working with other products
  • FAQ
  • How-to Articles
  • Purchasing
  • Return and Refund policy
    return policy If you are not satisfied with your Morningstar product, please contact us via email within 14 days of receiving the product. If 14 days have passed since you received your item, we unfortunately cannot offer you a refund. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Used or worn products or products that are missing accessories will be subject to a minimum 15% restocking feeSome readers
  • Are there import taxes on my order?
    Any applicable import taxes or VAT will be shown during the checkout process. This amount will be collected by the courier prior to delivery. The applicable taxes are not included in your order, and we do not collect taxes on behalf of your country. (https://storage.crisp.chat/users/helpdesk/website/e8bd1d589d920800/image79nbcq.png =600x364) We are not able to under-declare your order for lower taxes.Few readers
  • Do you ship to my location?
    Yes, most probably. Please use our web store checkout process and input your shipping address to view the list of available shipping options to your exact location.Few readers
  • How long does it take to get my order?
    To the USA, it takes an average of 3-5 working days via FedEx or DHL. You can see the estimated delivery time provided by the courier during the checkout process. (https://storage.crisp.chat/users/helpdesk/website/e8bd1d589d920800/imaged6z3ov.png =600x368)Few readers

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us
  • Send us an email
© 2025 Morningstar Engineering Helpdesk