• Editor connection troubleshooting

  If you do not see your device in the Editor If you are using the Web Editor, check that MIDI has been enabled in the browser. MIDI settings in Chrome If you are using the PRO series, check that you have connected the USB cable connected to the USB Device port, and NOT the USB Host port. Check that your USB Cable is not faulty Check that your Browser is updated to the latest available versiPopular

• Firmware Upload Failure / Controller does not boot up

  When uploading the firmware, one rare occurrence where the device shows a blank screen might happen. This would mean that the update process was not successful. Steps to resoSome readers

• Editor not detecting device

  When a device is not detected in the computer, the following screen will show in the editor: If you have connected the device after launching the Editor, click on refresh. Ensure that MIDI is enabled in your browser. Enable MIDI in browser If the above does not work, try restarting your browser. ChecSome readers

• Testing your MIDI OUT port on the MC6 and MC8

  MIDI CONTROLLERS / Troubleshooting Skip table of contents Check your MIDI cable and connection If you think you are having issues with the MIDI OUT port on your controller, please first check that you have tried a different MIDI Cable to rule out the possibility of a faulty MIDI cable. Also, please check that you have the MIDI Cable inserted correctly to the MIDI OUT port. TFew readers

• My device is bricked or does not boot

  If an error occurred during a firmware update, the device might seem like it is not able to boot up, where it shows either a blank screen or solid blocks on the LCD, or all white screens on the MC6 PRO. Please refer to the article below to resolve the issue. Firmware Upload FailureFew readers

• Android Permissions Error

  Solution Go to SETTINGS APPS Select the three dot menu and choose SPECIAL ACCESS Then choose APPEAR ON TOP Disable all Go back to browser and grant MIDI permissions You can now go back and re-enable appear on top permissions for other appsFew readers

• My device is "Bricked"

  MIDI CONTROLLERS / Troubleshooting Skip table of contents If an error occurred during a firmware update, the device might seem like it is not able to boot up, where it shows either a blank screen or solid blocks on the LCD. This issue can be resolved. Please see Firmware Upload Failure and follow the steps there toFew readers

• Controller Banking Down when Quitting Logic Pro

  Logic Pro sends a number of MIDI messages when quitting and this can cause unwanted behaviour for connected devices. These messages are MIDI reset messages for external hardware. You can disable them under Logic’s MIDI settings as shown below. This should solve any unwanted behaviour from happening when you quit Logic. Logic Pro MIDI Settings - Reset MessagesFew readers

• Using the CME WIDI Jack

  The WIDI Jack has a physical switch which sets whether it sends/receives TRS MIDI in the Type A or Type B setting. This would depend on the type of cable you are using with the WIDI Jack. If it is set to the wrong setting then the WIDI Jack cannot send/receive MIDI correctly. Using the DIN5 to 2.5mm cables from CME requires the switch to be set to Type B because these cables are Type B TRS to DIN5 cables. Type B Cables (https://storage.crisp.chat/users/helpdesk/website/e8bd1d589d920800/Few readers