Keystrokes are not working

If you find that the Keystrokes are not working, here are some steps to troubleshoot:

Check if the keystrokes are reaching your computer

If you hit a key, you should see the key light up in the app. If your computer is receiving the keystrokes then it means that the issue is related to a setting in the software you are trying to control

MIDI Controller needs to be connected via USB

Keystrokes is a USB protocol, so the MIDI controller needs to be connected to the computer via USB. Keystrokes do not get sent via the MIDI Outputs.

Check your firmware version

We publish 2 versions for each firmware.

MIDI + Keyboard USB interface
MIDI interface only

Check that the firmware you are using is **NOT **the MIDI Interface Only version. The MIDI ONLY firmware version will be suffixed with Ai.e. v3.12.6A

Updated on: 13/11/2024

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